Archives for 2016

What are millennials thinking about?

I am a participant in the Chamber of Commerce Southern New Jersey Summer Institute for Educators. We've officially been in session a week, and it is very interesting to network with local businesses, tour facilities, and sit down with both public and private sector companies to identify what skill-sets are sought. And one major theme centers around millennials. Millennials (as defined by … [Read more...]

To the friends I’ve lost along the way

It's really interesting to realize that as life goes on, it tends to get a little more lonely.  You lose touch, and eventually lose friends. The most important fact is to realize that loss of friends is natural. The first time I started to realize this fact was college. Everyone from high school goes off, to their own corner of the world. And out of your group of friends, you only really … [Read more...]

SiriusXM lost me as a customer to Spotify, and how to get the best deal on SiriusXM

SiriusXM (SIRI) was one of the ways that I listed to music when purchasing my 2012 Hyundai Elantra Limited. I was just starting to use Spotify, and Pandora was unreliable over 4g. But SiriusXM lost me as a customer, mostly due to information here on the internet. And SiriusXM wants to gain subscribers to keep investors happy, so all you have to do is wait them out. The phrase I started … [Read more...]

4 Social Media Customer Service Tips for 2016

With social media and our "always on" society, customer service has become one of the most important ways in which businesses can engage with stakeholders and improve brand loyalty. I've spent the last couple of weeks reviewing some important facets that are crucial to ensuring a positive response of major brands and services . Ranked below, (in order) are the most important strategies to keep in … [Read more...]