Archives for January 2016

4 Social Media Customer Service Tips for 2016

With social media and our "always on" society, customer service has become one of the most important ways in which businesses can engage with stakeholders and improve brand loyalty. I've spent the last couple of weeks reviewing some important facets that are crucial to ensuring a positive response of major brands and services . Ranked below, (in order) are the most important strategies to keep in … [Read more...]