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Comcast | Jason DeFuria
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4 Social Media Customer Service Tips for 2016


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With social media and our "always on" society, customer service has become one of the most important ways in which businesses can engage with stakeholders and improve brand loyalty. I've spent the last couple of weeks reviewing some important facets that are crucial to ensuring a positive response of major brands and services . Ranked below, (in order) are the most important strategies to keep in … [Read more...]


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Why does Comcast not understand their customers?


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All over TV, you’ve been seeing these Comcast guarantee advertisements, with so called employees explaining what it is and what to expect.  It is located at this link for your reference –>http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html. It all started the other day, when I realized that our internet was much slower than it should be.  I did some network tests, and found out … [Read more...]